Privacy Policy

At feltvibes, we believe that your trust is the foundation of every relationship we build. We’re committed to ensuring your personal information is protected with the highest standards of security, so you can shop with confidence. Our Privacy Policy explains how we collect, use, and safeguard your personal data, giving you full control over your information.

Your Privacy, Our Promise: Your privacy is incredibly important to us. We promise never to sell, rent, or share your personal information with anyone. We are dedicated to protecting your data and keeping your trust intact.

1. The Information We Collect

To offer you an exceptional shopping experience, we collect the following types of information when you interact with our website:

  • Personal & Contact Information: This includes your name, email address, shipping and billing details, and any other information you share with us when placing an order or contacting our customer support team.

  • Transaction Information: When you make a purchase, we collect payment details such as the name on your payment method, card type, and partial card number (we never store full card details).

  • Technical Data: Information like your IP address, browser type, device details, and location to help us improve your experience and personalize our services.

  • Marketing Preferences: Your preferences for receiving promotional content, offers, and product recommendations based on your shopping history and interactions with us.

2. The Information You Share With Us

We love hearing from you! Whether you’re leaving a product review, sharing feedback, or posting photos and videos, the content you share with us helps us grow and enhance our offerings. Rest assured, your input is handled with care and respect to protect your privacy.

3. How We Use Your Information

We use the information you provide to improve your shopping experience and deliver personalized services. Here’s how we use your data:

  • Order Fulfillment: To process your orders, securely handle payments, and ensure fast and accurate delivery.

  • Customer Support: To assist with any questions, concerns, or support you need before, during, or after your purchase.

  • Tailored Communication: To send you personalized product recommendations, special offers, and updates based on your shopping behavior and preferences.

  • Website Enhancement: To analyze user behavior and continually improve our site, making it even easier for you to shop.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, making it more personalized and efficient. These tools help us remember your preferences, recommend products you’ll love, and make your shopping journey smoother.

You have full control over cookies and can manage or disable them through your browser settings. Please note that some site features may be limited if cookies are disabled.

For those who wish to opt-out of Google Analytics, we provide this plugin: Google Analytics Opt-Out

5. Email and Text Notifications

By subscribing to our updates, you’ll receive up to four messages per month packed with exciting product launches, exclusive offers, and personalized deals—completely free of charge.

If you ever wish to stop receiving these updates, simply contact us at [email protected].

6. Who We Share Your Data With

We respect your privacy and only share your data with trusted partners who help us deliver high-quality services. These partners include:

  • Payment Processors and Shipping Providers: To securely process payments and fulfill your orders.

  • Advertising and Analytics Partners: For example, Google, to improve our website and provide you with relevant promotions.

  • Legal Authorities: If required by law or to protect against fraudulent activities.

We never sell or rent your personal data to any third party.

7. How We Protect Your Personal Information

Your security is our priority. We use the latest encryption and security technologies to protect your personal information:

  • SSL Encryption: To keep your sensitive payment and personal data safe during transactions.

  • PayPal Integration: Your financial details are securely handled by PayPal, and we never store sensitive payment data.

  • Secure Servers: To protect your information from unauthorized access, we use industry-leading security measures.

While no system can guarantee 100% security, we’re committed to constantly improving our security practices to keep your data safe and sound.

8. Data Retention

We retain your personal information only for as long as necessary to process your orders, provide services, or comply with legal requirements. After your account is closed, we may retain some data for fraud prevention or legal purposes.

9. Withdrawing Your Consent

You have the right to withdraw your consent for us to process your personal data at any time. However, withdrawing consent may affect your ability to access certain features or services on our site.

To update, review, or delete your data, simply contact us at [email protected].

10. Accessing and Updating Your Information

We believe in complete transparency. You have the right to access, update, or delete your personal information. For your protection, we may request identity verification before processing your request.

To make any changes to your information, feel free to reach out to us at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. Any updates will be posted on this page, and we will notify you via email if necessary. We encourage you to check this page regularly to stay informed of any updates.

If you have any questions or concerns about how we handle your personal information, don’t hesitate to contact us at [email protected].